President’s Letter
A Letter From Our PresidentLynn Donnell, CEO & Founder
When I started working summer jobs, my dad shared a basic truth about work. He said “employers hire you for the value you bring to them and you should always give them more than you receive”. This became a guiding principle through out my career. Each step from programmer, systems analyst, application architect, manager, part owner, and owner, I have sought to give more than received.
At Donnell Systems I ask each person and area “What can you/we do to bring more value to our customers?” We first determine value for each customer: service improvements, speed information for decisions or cost reduction etc… then we focus our solutions to their goals. Each area contributes to customer value by: writing great code that is fast, reliable and maintainable; auto monitor operation to adjust and fix issues before the customer can observe them; document and train so customers can make changes and create new workflows; provide design and development to create the ideal solution for each customer issue.
I then ask each person and area to contribute their ideas for detailed actions to support the company goal for value delivery. Some of the best ideas come directly from individual employees who can see the customer needs and pass on their vision to expand the collective vision of the company. This ensures we fulfill our value promise to the customer.
Early in the company founding I chose to focus on digital information optimization in a network environment. The name OCIE® meaning Online Computer Information Exchange was taken and has remained true to our direction and services. Online is for network centric and includes the Internet so its growth over the last 20 years has has added more opportunities to deliver value. Information is defined as the outputs of any system on any hardware and any scan, audio, photo or video. This also has had exponential growth over the last 20 years. Exchange is the use of information combining it and putting it into new forms needed for decision-making, new reporting, compliance and process improvements. The huge volume of information collected is often locked up in hard-to-get-to archives. Unlocking this content and reusing it has great value. OCIE’s reuse of information creates a value comparable to the information creation at a fraction of the cost.
Our slogan “Making Information Work For You” is a promise; with our versatile OCIE platform you can increase the value your business information brings to the organization. Not only does OCIE provide a secure and long-term archive for the source information, it provides powerful retrieval tools to control and facilitate access to the information. OCIE provides audit tools to document information accesses and other auditable activities, and analytical tools to help you extract just what you need to solve a wide variety of business problems.
OCIE empowers users to take independent action using our servers without disturbing their IT production, thereby getting more projects done while freeing IT resources for higher payback mission critical work. This ability extends to all content in the user department including information from other systems, cross platform, cross application, other companies and the government. With OCIE it is easy to create consolidated workflow, document, reports and spreadsheets.
With the tools we have created, service level we deliver and our dedication to continual improvement, I am confident we can deliver extraordinary value to each of our customers.
Sincerely,
Lynn Donnell
Donnell Systems, Inc.